1. Introduction

This Privacy Policy explains how Swiftwind Limited trading as Ledo Travel ("we", "our", "us") collects, uses, stores and protects your personal information when you visit our website, contact us or use our services.

Ledo Travel is a trading name of Swiftwind Limited.

2. Information We Collect

Personal Information

• Full name
• Date of birth
• Residential address
• Email address
• Telephone number
• Nationality

Driver Verification Information

• Driving licence details
• Driving licence images
• DVLA check codes
• International driving permit details
• Passport or identification documents
• Proof of address

Rental Information

• Vehicle booking details
• Vehicle collection and return records
• Vehicle usage information
• Incident and accident reports

Payment Information

• Billing details
• Payment records
• Refund records

We do not store complete payment card information.

Website Information

• IP address
• Browser information
• Device information
• Website usage data
• Cookie information

3. How We Use Your Information

• Process vehicle rental bookings
• Verify driver eligibility
• Meet insurance requirements
• Prevent fraud
• Manage customer accounts
• Process payments and refunds
• Provide customer support
• Comply with legal obligations
• Improve our services
• Respond to enquiries

4. Legal Basis for Processing

• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests
• Consent where required

5. Sharing Information

We may share personal information with insurers, DVLA, police, local authorities, traffic enforcement authorities, payment processors, IT providers, vehicle telematics providers and professional advisers where necessary.

We do not sell personal information to third parties.

6. Vehicle Telematics and Tracking

Some vehicles may be fitted with telematics devices or tracking systems. These systems may record vehicle location, speed, driving behaviour and vehicle condition alerts for vehicle security, insurance compliance, accident investigation and fleet management.

7. Data Retention

We retain information only for as long as necessary. Rental records may be retained for up to 7 years to comply with legal, insurance and accounting obligations.

8. International Transfers

Where necessary, information may be processed outside the United Kingdom. Appropriate safeguards will be implemented to protect personal information.

9. Your Rights

• Access your information
• Correct inaccurate information
• Request deletion of information
• Restrict processing
• Object to processing
• Request data portability

10. Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

11. Contact Us

For privacy-related enquiries, please contact:

12. Changes to this Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.